FAQs

Reasonable prices, high-quality products and safe transportation services.

We offer a "MONEY-BACK" guarantee on delivery for orders shipped to countries where airsoft is legal.  Don’t worry about customs or border control.  You get your order or we give you your money back!

In most cases, yes they can as long as the cardboard is not too thick, and that your airsoft gun shoots at least 260fps using a 0.2g BB.

Don't reuse BB's unless you want to wreck your gun very quickly. Used BBs may contain cracks and deformations that may ruin your gun and result in total loss.

If you are ordering from the USA or most Asian countries, you will not be charged taxes. However, EU countries may charge VAT tax on delivery, although this does not happen all the time. Please note that it is your obligation to pay any taxes that may be applicable.
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In case your order is returned to us because you refused to pay import tax, we will not refund your payment, including the cost of the products you ordered and the shipping fee. Please make sure you understand this policy before purchasing from us.

We accept VISA, MASTERCARD, and PAYPAL.  If you wish to use American Express or DISCOVER CARD, then use PAYPAL.  All transactions are conducted over secure SSL encryption for your protection. If you don’t have a credit card, we can accept bank wire transfers.  When making the bank telegraphic transfer, please make sure to ask your bank to include your order number in the notes or comments section of the transfer so we can match your payment to your order.
Account No.:     5541-3110-7072    (Please use USD transfer)
Account Name: CTMA Co., Ltd.
Bank Name:      CHINATRUST COMMERCIAL BANK , Liou Jia Jhuang Branch , Hsinchu , Taiwan
Bank Address:  4th Floor, No. 36 and No. 36, Section 2, Wenxing Road, Zhubei City, Hsinchu County, Taiwan
Swift Code:        CTCBTWTPXXX

Don’t panic!  We’ve got your covered.  First, read the manual to make sure you are using the product correctly.  If it still doesn’t look right, our customer service team will attempt to help you resolve the problem by email.  If the product proves to be defective as shipped or from the manufacturer, we will replace it for you.

We accept returns for store credit exchanges or a cash refund.  Store credit exchanges allow you to return an unwanted product and get the full amount of your purchase to buy something else, provided that the item is in brand new unused condition.  If you would like to return the item for a cash refund, there is a 25% restocking fee. In both cases, the items must be returned in brand-new condition with all manuals and accessories included. 

Delivery charges might be lower than you think because we get fantastic rates from shipping companies.  You should know that shipping costs are highly sensitive to weight and dimensions. Pricing is based on a per Kilogram basis.  We offer a variety of shipping options with different prices, and you can find out shipping prices by adding items to your shopping cart and proceeding to checkout.  You will be presented with shipping prices prior to order confirmation.

In just a few days and much faster than you may think!  Orders usually ship within 24 hours on business days.  Upgrades will take 2-3 more days.

Different shipping options are available depending on your destination country.

Please note that our shipping department does not operate on public holidays or when severe storms affect postal services.Deliveries to certain destinations may take longer and you will be notified during checkout.  Orders placed during public holidays will be shipped on the following business day.  Orders placed during major holidays may take longer to pack and ship.

Airsoft is legal in many countries, though their legality is still hotly disputed in others. Most notably, airsoft is illegal in China, Singapore and Australia.

We ship internationally to many countries including the United States, Europe, Latin America, Asia, Africa and the Middle East.

In both cases, All items can have 10 days cooling-off period when customers receive their products.
And all items should be in the same condition as when you received them.
We are happy to provide returns and exchanges for international orders. We also recommend using a trackable shipping service to ensure that we will receive your returned item.

Please note that after you send the product, we will not issue a refund until we receive your returned product.

· Did not receive the product.
· The product are defective or damaged in transit.
· The product do not meet the agreed specifications (e.g. incorrect size, color, etc.).
· The item received did not match the description of the item posted by the seller.
Buyers should ensure that the goods returned to the seller remain in the state when the buyer received the goods, including but not limited to the product body, accessories, gifts, invoices, guarantees, original packaging, accompanying documents, etc., if necessary to exceed the inspection, or other The goods or packaging are damaged due to the attributable buyer's reasons, which will affect the buyer's right to return the goods.

· You filled in your receiving information incorrectly, which caused problems with the postal services in your country.
· Your order was stolen by unknown persons after receipt.
· Customs in your country has held your order for unknown reasons.

Return the item is in brand new unused condition and we will replace the item at our expense.

Charge a 25% restocking fee and return the item is in brand new unused condition.

Each country's customs policy is different, if your customs hold your order for unknown reasons, it will not be eligible for our refund.
Please ensure your country's customs policy allows you to receive your order.

Because the customs regulations of each country are different, we cannot determine how long the transportation time will be. In addition, during the current epidemic period, transportation delays often occur.

If you have any questions, you can write to our official mail :  info@ctmairsoft.com or ctmacoltd@gmail.com, We will serve every customer and friend with heart.