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Shopping Notes

Reasonable prices, high-quality products and safe transportation services.
We offer a "MONEY-BACK" guarantee on delivery for orders shipped to countries where airsoft is legal.  Don’t worry about customs or border control.  You get your order or we give you your money back!
In most cases, yes they can as long as the cardboard is not too thick, and that your airsoft gun shoots at least 260fps using a 0.2g BB.
Don't reuse BB's unless you want to wreck your gun very quickly. Used BBs may contain cracks and deformations that may ruin your gun and result in total loss.
If you are ordering from USA or most of Asia, you will not be charged taxes.  EU countries do sometimes charge VAT tax on delivery but that does not happen 100% of the time.  You are responsible for paying your own taxes. 

If your order is returned to us because you refused to pay import tax, we will charge a 15% restocking fee.  The shipping fee will also NOT be refunded. Kindly ensure you understand this policy before purchasing from us.
We accept VISA, MASTERCARD, and PAYPAL.  If you wish to use American Express or DISCOVER CARD, then use PAYPAL.  All transactions are conducted over secure SSL encryption for your protection. If you don’t have a credit card, we can accept bank wire transfers.  When making the bank telegraphic transfer, please make sure to ask your bank to include your order number in the notes or comments section of the transfer so we can match your payment to your order.
Account No.:     5541-3110-7072    (Please use USD transfer)
Account Name: CTMA Co., Ltd.
Bank Name:      CHINATRUST COMMERCIAL BANK , Liou Jia Jhuang Branch , Hsinchu , Taiwan
Bank Address:  4th Floor, No. 36 and No. 36, Section 2, Wenxing Road, Zhubei City, Hsinchu County, Taiwan
Swift Code:        CTCBTWTPXXX
Don’t panic!  We’ve got your covered.  First, read the manual to make sure you are using the product correctly.  If it still doesn’t look right, our customer service team will attempt to help you resolve the problem by email.  If the product proves to be defective as shipped or from the manufacturer, we will replace it for you.
We accept returns for store credit exchanges or a cash refund.  Store credit exchanges allow you to return an unwanted product and get the full amount of your purchase to buy something else, provided that the item is in brand new unused condition.  If you would like to return the item for a cash refund, there is a 20% restocking fee. In both cases, the items must be returned in brand new condition with all manuals and accessories included. 
Delivery charges might be lower than you think because we get fantastic rates from shipping companies.  You should know that shipping costs are highly sensitive to weight and dimensions. Pricing is based on a per Kilogram basis.  We offer a variety of shipping options with different prices, and you can find out shipping prices by adding items to your shopping cart and proceeding to checkout.  You will be presented with shipping prices prior to order confirmation.
In just a few days and much faster than you may think!  Orders usually ship within 24 hours on business days.  Upgrades will take 2-3 more days.

Different shipping options are available depending on your destination country.

Please note that our shipping department does not operate on public holidays or when severe storms affect postal services.Deliveries to certain destinations may take longer and you will be notified during checkout.  Orders placed during public holidays will be shipped on the following business day.  Orders placed during major holidays may take longer to pack and ship.
Airsoft is legal in many countries, though their legality is still hotly disputed in others. Most notably, airsoft is illegal in China, Singapore and Australia.
We ship internationally to many countries including the United States, Europe, Latin America, Asia, Africa and the Middle East.

Return and exchange instructions

Buyers have to apply for return of purchased goods and/or refunds before the expiration of the 15-day hesitation period.
· Ordered wrong item.
· Did not receive the product.
· Waited too long for pre-order product and no longer required.
· The product are defective or damaged in transit.
· The product do not meet the agreed specifications (e.g. incorrect size, color, etc.).
· The item received did not match the description of the item posted by the seller.
Buyers should ensure that the goods returned to the seller remain in the state when the buyer received the goods, including but not limited to the product body, accessories, gifts, invoices, guarantees, original packaging, accompanying documents, etc., if necessary to exceed the inspection, or other The goods or packaging are damaged due to the attributable buyer's reasons, which will affect the buyer's right to return the goods.
If you have any questions, you can write to our official mail :  info@ctmairsoft.com or ctmacoltd@gmail.com, We will serve every customer and friend with heart.